Should you need to return your purchase to Group Gear Limited for any reason, please use the Electronic Request Authorisation form below.
We will only issue a Returns Authorisation if either:
The purchase does not correspond with its specification at the time of delivery.
The purchase is found to be defective in either materials or workmanship within a 12 month period, or as determined by the manufacturer's warranty whichever is the longer as set in our Terms & Conditions.
Once you have completed this form we will issue a returns number, this must be clearly marked on the parcel when returned.There will be a 25% handling fee unless otherwise agreed upon.The Returns number is valid for 14 days from the time that it is given.
Our DetailsGroup Gear Limited
Tel: 0121 503 0666
All items returned must be in their original packing and accompanied by the Returns Authorisation Number (please do not deface the packing in anyway). It is your responsibility to ensure that the item(s) to be returned are received at the address shown above in a satisfactory manner